2.1  A booking is confirmed when (a) the Supplier issues a written Quote, (b) the Customer accepts the Quote in writing or electronically, (c) the Customer pays the Deposit, and (d) the Supplier confirms the booking in writing.

2.2  Until all four steps above are complete, no booking exists and the Supplier may allocate the Vehicle and Operator to other Customers.

2.3  The Customer warrants that the information they provide (Site address, scope, access, hazards, supervisor contact) is true and complete. The Supplier relies on this information to scope the Quote.

3.1  The standard hire rate is $130 per hour plus GST plus an 18% fuel surcharge, with a minimum hire of 4 hours. Project work is quoted per job.

3.2  A Deposit of $200 (flat) is payable at the time of accepting a Quote and counts toward the final balance. The Deposit is non-refundable except as provided in clause 11.

3.3  A Bond pre-authorisation of $2,000 is held against the Customer's payment card at booking. The Bond is not charged at booking; it is held by the Supplier's payment processor and released after the Services are completed in accordance with this Agreement.

3.4  The balance of the hire fee is invoiced on completion of the Services. Payment terms are Net 7 days from invoice date, unless otherwise agreed in writing.

3.5  Accepted payment methods: bank transfer (EFT), credit/debit card via Stripe. Cash by prior agreement only.

3.6  Overdue invoices accrue interest at 2% per month, calculated daily from the due date. The Customer is liable for all reasonable recovery costs (debt-collection fees, legal costs).

3.7  The Bond may be applied toward (a) infringements incurred at the Customer's direction, (b) damage to the Vehicle caused by Customer-disclosed-or-undisclosed Site conditions, (c) extended Hire Period beyond the Quote scope, or (d) any other amount the Customer becomes liable for under this Agreement. The Bond is not a cap on liability.

4.1  The Vehicle is operated at all times by an Operator engaged by the Supplier. The Customer does not drive the Vehicle. The Customer does not take possession of the Vehicle's keys.

4.2  The Operator is supplied with current HR licence credentials and is covered under the Supplier's commercial vehicle insurance and Public Liability insurance. Certificates of currency are available on request.

4.3  The Operator may at all times refuse any direction that, in their reasonable opinion, is unsafe, unlawful, exceeds the Vehicle's capacity, or is outside the agreed Quote scope.

4.4  The Customer must not direct the Operator to (a) load the Vehicle beyond its rated payload, (b) operate in a manner inconsistent with road rules or safe-work practices, (c) carry materials excluded under clause 6, or (d) work at locations not nominated in the Quote.

5.1  The Customer is responsible for the Site. This includes:

• Providing safe, adequate vehicle access (ground bearing, clearance, turning area).
• Disclosing all known hazards (overhead power lines, underground services, unstable ground, contamination).
• Providing accurate locations of all known underground services (water, gas, electrical, telecommunications) before Services commence.
• Ensuring a competent Site supervisor is contactable and on-site to direct the Operator.
• Ensuring all required permits, traffic management, and council approvals are in place.
• Complying with all applicable Work Health and Safety legislation.

5.2  The Supplier is not liable for damage to driveways, paths, kerbing, landscaping, or other property caused by the weight or movement of the Vehicle where the Customer has approved or directed access.

5.3  The Customer indemnifies the Supplier against all loss, damage, and injury arising from undisclosed Site conditions, hazards, or breaches of the Customer's Site obligations.

6.1 — Permitted: The Vehicle may be used to carry: fill, spoil, sand, gravel, road base, crushed rock, topsoil, garden soil, green waste, construction rubble, and demolition waste — within the Vehicle's rated payload (~15 tonnes).

6.2 — Excluded: The Supplier will NOT carry, transport, or dispose of:

• Asbestos, asbestos-containing material, or any friable material regulated under the WHS (Asbestos) Regulations.
• Contaminated waste, hazardous waste, or chemical waste requiring an EPA QLD licence.
• Any material exceeding the Vehicle's rated payload, axle limit, or volumetric capacity.
• Live animals, perishable goods, or items requiring temperature control.

6.3 — Geographic limit: The Vehicle is operated within Queensland. Interstate work is by prior written agreement only.

6.4 — Off-road: The Vehicle is configured for sealed roads and standard construction-Site operation. Off-road or extreme-conditions work is excluded unless specifically scoped in the Quote.

6.5  Breach of clause 6 entitles the Supplier to immediately terminate the Services, recover the Vehicle, and claim against the Customer and Bond for all consequent losses.

7.1  The Supplier maintains current commercial vehicle insurance covering the Vehicle and its Operators (Truck Assist policy 63764428) and Public Liability insurance to a sum insured of $20,000,000 (BizCover, ref 118U557369BPK). Certificates of currency are available on request.

7.2  The standard insurance excess payable by the Customer for at-fault damage caused by site conditions or directions is $5,000 per incident.

7.3  The Customer is liable for: (a) all infringement notices, fines, and penalties incurred at the Customer's direction; (b) damage to the Vehicle caused by undisclosed Site hazards or by directions given by the Customer or its supervisor; (c) costs to recover the Vehicle if it is impounded, abandoned, or rendered unsafe due to Customer breach.

7.4  To the maximum extent permitted by law, the Supplier's total liability to the Customer for any claim is limited to the total fees paid for the booking giving rise to the claim. Nothing in these Terms excludes or limits any consumer guarantee under the Australian Consumer Law that cannot be excluded.

7.5  The Supplier is not liable for any indirect, consequential, or incidental loss — including loss of profit, business interruption, project delays, or substitute hire costs.

8.1  If on arrival or during the Services the Site conditions or scope materially differ from what the Customer disclosed, the Supplier may pause works, document the variation, and provide the Customer with a revised Quote. The Customer is liable for time on Site to that point at the standard hourly rate.

8.2  Approved variations are charged at the standard hourly rate (clause 3.1) plus any additional disbursements documented in the variation.

8.3  The Customer may not require the Supplier to perform work outside the Quote scope without written agreement on price and timeline.

9.1  On completion of the Services, the Operator will document hours worked, materials moved, and any incidents on the Job Completion Sign-Off form. The Customer (or its supervisor) signs the form to confirm satisfactory completion.

9.2  Failure to sign within 24 hours of completion is taken as deemed acceptance.

9.3  The final invoice is issued within 2 business days of completion, reflecting hours actually worked, the agreed fuel surcharge, GST, and any approved variations.

10.1 — Customer cancellation:

• ≥24 hours prior to scheduled start: Deposit refunded in full.
• 6-24 hours prior: 50% Deposit forfeit.
• Less than 6 hours, or no-show: full Deposit forfeit and minimum hire fee charged.

10.2 — Bad weather: If weather (rain, storms, flooding, extreme heat) renders the Site or Services unsafe, either party may reschedule at no additional cost provided notification is given at least 6 hours prior to the scheduled start.

10.3 — Supplier cancellation: The Supplier may cancel or reschedule due to mechanical breakdown, Operator unavailability, unsafe conditions, or any other reasonable cause. The Deposit is fully refunded; no further compensation is payable.

11.1  The Customer may not assign, sub-let, or otherwise transfer the benefit of the Services to any third party without the Supplier's prior written consent.

11.2  The Supplier may sub-contract specific elements of the Services to suitably qualified third parties, but remains responsible for delivery against the Quote scope.

Personal information is handled in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and the Supplier's Privacy Policy (available on request or at the Supplier's website).

13.1  This Agreement is governed by the laws of Queensland, Australia.

13.2  The parties submit to the non-exclusive jurisdiction of the courts of Queensland.

13.3  Nothing in these Terms excludes, restricts, or modifies any consumer guarantee under the Australian Consumer Law (Schedule 2 to the Competition and Consumer Act 2010 (Cth)) that cannot be excluded.