We may collect the following types of personal information:

• Full name
• Phone number(s)
• Email address
• Physical or site address
• Business name and ABN (where applicable)
• Job details, site requirements, and service preferences
• Payment information (bank details, card details processed via secure third-party providers)
• Communications history (emails, SMS, phone call records)

We collect personal information through the following means:

• Online booking forms and enquiry forms on our website
• Phone calls, SMS messages, and emails
• In-person conversations on-site
• Third-party referrals (with your knowledge)
• Social media interactions

We only collect personal information that is reasonably necessary for our business functions and activities.

We collect and use your personal information for the following purposes:

• To provide operated tipper hire and related on-site services
• To process bookings and confirm job details
• To issue invoices and process payments
• To send booking confirmations, reminders, and follow-up communications
• To respond to your enquiries and provide customer support
• To comply with legal and regulatory obligations
• To improve our services and business operations

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Measures include:

• Secure cloud-based storage with access controls
• Password-protected devices and accounts
• Limiting access to personal information to authorised personnel only
• Secure payment processing through PCI-compliant third-party providers

We retain personal information only for as long as it is needed to fulfil the purposes for which it was collected, or as required by law (typically 7 years for financial records under Australian taxation law).

We may share your personal information with the following third parties, strictly for the purposes outlined in this policy:

• Payment processors — to process credit card and bank transfer payments securely
• Accounting software providers — for invoicing and financial record-keeping
• CRM and booking platforms — to manage bookings, communications, and customer records
• Legal and professional advisors — where required for dispute resolution or compliance
• Government authorities — where required by law (e.g., taxation, workplace safety)

We do not sell, rent, or trade your personal information to any third party for marketing purposes.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate, incomplete, or out-of-date information

To make a request, contact us using the details below. We will respond within a reasonable timeframe (typically within 30 days). In some circumstances, we may refuse access or correction where permitted by law, and we will provide written reasons if this occurs.

If you believe we have breached the Australian Privacy Principles or have not handled your personal information appropriately, you may lodge a complaint by contacting us at the details below.

We will investigate all complaints and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by calling 1300 363 992.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be made available on our website. We encourage you to review this policy periodically.